Introduction

doctori.se is a digital healthcare platform managed by MediLyx AB, a private healthcare company registered under company number 559162-3060 ("we," "our," or "us"). These Terms and Conditions establish the agreement between us and you, the individual who either requests a medical assessment from us or utilizes any of our services on the Platform ("Services"). Throughout these Terms, "you," "your," "Customer," or "Patient" refer to the individual using our Services. Collectively, we refer to MediLyx AB and the Customer as "the Parties" and individually as "a Party."

Our Terms and Policies

These Terms govern your use of our Services and detail your rights and responsibilities. It is crucial to read and understand these terms to know your rights and obligations, which form the basis of your agreement with us. The Terms include:

• General Terms and Conditions: These apply to all users of our Services or visitors to the Platform (doctori.se/TERMS AND CONDITIONS). If you do not accept these Terms and Conditions, you should not use the Platform or our Services.
• Privacy Notice: This outlines our practices regarding personal data handling (doctori.se/integration policy).
• Cookie Notice: This explains how we use cookies on the Platform.
• Any additional terms, conditions, policies, codes of conduct, and/or instructions we may issue from time to time.

You are also required to comply with all relevant laws, regulations, and authoritative decisions when using our Services.

About the Position

Digital Care Service

Our platform offers digital healthcare services based on the completion of questionnaires and, if relevant, submitted images. These allow us to conduct medical assessments and possibly issue electronic prescriptions. If we determine that you are not suitable for treatment through our platform, this will be communicated via the questionnaire, and you may be referred to a physical clinic. Please note that the fee is charged for the medical assessment, regardless of whether a prescription is provided.

Technical Requirements

To use our Service, you need internet access, BankID, and a compatible device such as a computer, tablet, or smartphone. The service is optimized for the latest versions of Chrome, Safari, and Firefox browsers.

Use of the Service

Users over 18 years old must verify their identity using BankID to access the Service. For users under 18, a guardian must enter into the agreement, confirm the child's personal information, and verify their own identity via BankID.

Health Forms

To request a medical assessment, complete an online health form with questions specific to your health concerns. You will provide your phone number and email address, which we will use to notify you once the assessment is complete.

Identification via BankID

After completing the health form, you must verify your identity with BankID before submission. This process ensures your identity and the privacy of your health data.

Review and Assessment

Once your identity is confirmed, a licensed doctor will review your health form, assess the provided information, and make a medical determination about your condition.

Treatment Options

Based on the doctor's assessment, you may receive various treatment recommendations, such as prescriptions or advice on managing symptoms. Prescriptions are issued only if deemed necessary by the doctor.

Emergencies

Our Service is intended for non-emergency conditions. In case of a medical emergency, go to the nearest emergency department or contact SOS Alarm at 112 immediately. Our service is not a substitute for emergency care, and if your condition worsens after using our Service, seek further medical advice promptly.

Fees and Payment

Fees

The fee for our Services is detailed on the Platform and covers the cost of the medical assessment. Whether or not a prescription is issued, the fee remains for the evaluation performed by our doctors.

Payment Methods

Payments can be made via the payment options provided on the Platform, such as credit or debit cards. Payments are handled by our third-party payment provider, and we do not retain your payment details.

Invoice

If you choose to pay by invoice, it must be paid by the specified due date. Late payments may incur additional charges.

Refunds

If you cancel the Service before we begin processing your health form, you are entitled to a full refund. Once processing has started, the fee is non-refundable.

Price Changes

We reserve the right to modify the fees for our Services at any time. However, the fee applicable to you will be the one in effect at the time you placed your order.

Privacy and Data Protection

Personal Data

We manage your personal data according to our Privacy Notice, which describes how we collect, use, and protect your information.

Data Security

We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction.

Confidentiality

All health information you provide is confidential and will only be disclosed to those involved in your care or as legally required.

Cookies

Our use of cookies is detailed in our Cookie Notice, explaining how we use cookies to enhance your experience on our Platform.

User Responsibilities

Accurate Information

You must provide accurate and complete information when using our Services. Inaccurate or misleading information can affect the quality of the medical assessment and recommended treatments.

Compliance with Terms

You agree to adhere to these Terms and any additional terms or policies we may provide.

Prohibited Uses

You must not use our Services for any illegal or unauthorized purposes. You agree not to engage in activities that disrupt or interfere with the Services or the Platform.

Limitation of Liability

General Limitation

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our Services.

Medical Advice Disclaimer

The information provided by our doctors is based on the data you provide and is not a substitute for a physical examination by a healthcare professional. Always seek the advice of a qualified healthcare provider with any questions regarding a medical condition.

Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, strikes, and other events of force majeure.